Overall Role Purpose
The Flight Dispatch Assistant role is to assist the Flight Dispatcher in preparing flight planning and information for DHL Aviation operations.
Provide all necessary operations support to flight crews and timely flight operations information to management.
Ensure that administration tasks are complete and up to date.
Cover for the Flight Dispatcher if licenced and approved.
Specific Role Context
The Flight Dispatch Assistant provides administrative and operational support to flight crews to safely and legally operate their flights.
Flight Control ensures that the aviation division executes operations in accordance with the regional air transport needs of the company on a day to day basis.
Specific Role Challenges
To successfully support the Duty Flight Dispatcher to track, and accurately report on the operations of a complex airline;
to ensure flights are completed in a safe, legal and cost effective way.
Checks that all flight operations are conducted in accordance with relevant aviation regulations. Report any deviation from regulations to the DFO and the Flight Operations Manager.
Flight follows all DHL call sign flights in accordance with aviation regulation and records all flight data in the flight following database in real time.
Follows all procedures issued by the Flight Operations Manager
Ensures that the Flight Control Centre is adequately stocked with the necessary office supplies at all times.
Collects Trip and Safety Reports to be forwarded to Aviation for data recording.
Maintains familiarity with the Emergency Procedures Manual and Emergency SOP. Initiates Emergency Procedure in accordance with the Emergency Procedures Manual.
Produces Daily Aircraft Program for the following day’s flights.
Manages the daily catering needs.
Manages the Crew transport needs
Communicates with hub and aviation maintenance personnel concerning all ES flight movements in and out of Bahrain.
Maintains all necessary flight operations documents in Flight Control Centre
Familiarity on all the company manuals and BCAA regulation for the legal and safe operation of all flights.
DHL Aviation Flight Operations are fast paced. Flight Dispatchers are often called upon to make fast decisions concerning significant air operations under extreme time pressure.
Examples include decisions concerning deviation to alternate airports due to weather. The Dispatch Assistant is able to support the Dispatcher to allow them to focus on core priorities with the Assistant taking over functions that may distract the Dispatcher when workload is high.
Good communication skills.
Skills / Qualifications
FAA Aircraft Dispatcher License (or equivalent) indicates basic knowledge necessary to perform job. FAA or equivalent Dispatcher licence a distinct benefit.
Knowledge gained from experience in Airline or Airport operations.
Good verbal communication skills in English and Arabic.
Ability to make sound decisions under time pressure
Ability to communicate and coordinate with people from various cultures.
Attention to Detail.
Computer Literacy : Previous experience of Flight Planning and Crewing.
Competency in Aviation Meteorology and Reporting Systems.
Time management in a high pressure environment.
Customer Orientation : Is focused on identifying and understanding each customer’s needs.
Business Acumen : Understands business principles and language.
Cross Border Thinking : Has an international mind-set and stays abreast of important trends that may affect our competitiveness as a group.
Analysis : Breaks down a problem, situation or process into smaller issues and tries to find solutions.
Planning & Organizing : Sets clear and realistic goals and objectives.
Decision Making : Makes timely and appropriate choices based on accurate analysis and experience.
Results Orientation : Continually seeks to accomplish critical tasks with measurable results.
Teamwork : Works cooperatively with others to achieve target and objectives.
Building and Managing Partnerships : with internal and external parties e.g. crew, staff, security, governments, unions and colleagues.
Is open to approaches that meet mutual goals.
Commitment to Excel : Challenges self and others to exceed standards and achieve extraordinary results striving for best-in-class.
Self-Management : Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure.
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