Key Result Areas
Process all counter transactions accurately and swiftly and in accordance with the laid down procedures.
Strive towards reducing wait time and serve time by efficient processing of all transactions.
Strive towards managing customer expectation for each interaction.
Ensure zero risk of cash differences by diligently, accurately and attentively processing all cash transactions as well as ensuring accurate delivery of cash to customers at all times.
Be vigilant and alert on any possible frauds and risks.
Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.
Ensure cash shortages and excesses both at counter and ATM are at zero.
Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation.
Adhere to all policies and processes to ensure an acceptable risk rating of the counter area by Audit.