Sales Manager-EBC
منذ 5 يوم
source : tanqeeb

Job Number 19159639

Job Category Sales and Marketing

Location The Westin City Centre Bahrain, City Center, Manama, Bahrain, Bahrain VIEW ON MAP

Brand Westin Hotels & Resorts

Relocation? No

Position Type Management

Start Your Journey With Us

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived.

We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road.

Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay.

We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand.

If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.


The position is accountable for maximizing revenue through increased bookings across the sales office. Assists in leading all day-to-day activities

related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves

personal sales goals.

Provides an efficient and effective process to quickly handle customer enquiries within pre-defined parameters. Communicates booking information

to all relevant departments. Effectively presents and sells all conference and banqueting products which meet customer needs.


Education and Experience

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3

years experience in the sales and marketing or related professional area.

4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the

sales and marketing or related professional area.


Previous experience within a sales environment

Proven record of sales achievement

Sales and co-ordination experience with relevant comparable market

Strong administrative and interpersonal skills

Skills and Knowledge

Good customer development and relationship management skills

Focus on the customer and find ways to meet, exceed their expectations

Knowledge of food trends, food and beverage composition and menu planning

Proficiency in meeting room set-ups, A / V, operations and other support services

Good understanding of need time strategy as developed by Revenue Management

Knowledge of contractual agreements and legal implications

Ability to manage and balance group and local business

Strong decision making skills

Srong organization and problem-solving skills

Strong communication skills (verbal, listening, writing)

Strong negotiation skills and ability to upsell product and services.

Good analytical skills

Systems and software knowledge (Opera, Microsoft Office, Internet, Get Tool, Catering Forecast Tool, MGS..)

Job Responsibilities

Convert business through proposal, negotiation and contractual agreement to ensure all revenue potential and targets are achieved.

Liaise closely with clients to establish needs and expectations and maintain records to develop sales opportunities.

Responds to inquires / requests in the defined timeline. Processes all correspondence within acceptable agreed time lines.

Suggests positive alternatives through cross-referrals, and ensures that business booked is within hotel parameters.

Monitor developments, innovations and best practice across the estate and competitor organizations and implement any process that will

improve sales performance.

Ensure follow up takes place with clients and opportunities are sought for repeat bookings.

Supports department associates on their development of sales awareness and selling skills.

Prepares and maintains accurate account information, profiles, activities and traces in Opera

Ensure that all sales opportunities are effectively cross-referred where possible using the appropriate cross-sell protocol.

Produces contracts, proposals and other related booking documentation.

Strong knowledge of hotel product; selling features, benefits and objectives

Understand achievement of team and individual goals

Build productive relationships with colleagues both internally and externally

Support Director in planning and prioritizing focus for the EBC and setting the future vision

Display ownership and responsibility of actions and impact across the team

Manages the high level complex group leads according to set standards, proving conversion ability at the top level

Implements a seamless turnover to the Event Planning team for consistency and completion

Works collaboratively with property Revenue Management, Event Management associates to effectively manage the placement and execution

of sales opportunities.

Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of property

leadership team as appropriate.

Uses Meeting Rewards program to build loyalty and improve conversion

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction

including ESS and BDRC scores.

Performs other duties as assigned to meet business needs.

Attends Sales meetings as required to provide business input



Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares

information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose

a course of action.

Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first

impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of


Driving for Results - Sets high standards of performance for self and / or others; assumes responsibility for work objectives; initiates,

focuses, and monitors the efforts of self and / or others toward the accomplishment goals; proactively takes action and goes beyond

what is required.

Planning and Organizing - Gathers information and resources required to set a plan of action for self and / or others; prioritizes and

arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational

goals and lasting relationships.

Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions

consistent with the company’s service standards.

  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and / or cultural perspectives;
  • utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity

    to contribute to their full potential.

    Generating Talent and Organizational Capability

    Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes

    to best fit the needs and / or support the goals of an organizational unit.

    Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to

    accomplish work objectives.

    Learning and Applying Professional Expertise

    Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and / or others.

    Business Acumen - Understands and utilizes business information to manage everyday operations.

    Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.

    o Communications and Media - Knowledge of media production, communication, and dissemination techniques and

    methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    o Devising Sales Strategies and Solutions - Trying different and novel ways to deal with sales challenges and

    opportunities; taking courses of action or developing sales strategies that appropriately consider available facts,

    constraints, competitive circumstances, and probable consequences.

    o Sales Ability : Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance

    of a product, service, or idea from prospects and clients.

    o Sales Call Facilitation - Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by

    monitoring and building on customers’ cues.

    o Sales Coaching - Providing timely coaching, guidance, and feedback to help others excel on the job and meet key


  • o Sales Disposition - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons;
  • exhibiting behavior styles that facilitate adaptation to the demands of the sales role.

    o Sales Implementations - Driving and supporting the implementation of sales strategies and systems; seeking and taking

    appropriate actions on feedback; taking responsibility for implementation success.

  • o Sales Opportunity Analysis - Understanding and utilizing economic, financial, industry, and organizational data;
  • accurately diagnosing customers’ business strengths, weaknesses, and key issues that can inform sales strategies and


    Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

    o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing

    software, Internet browsers, etc.).

    o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that

    allows one to solve work-related issues.

    o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken

    words and sentences.

    o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related


    o Writing - Communicates effectively in writing as appropriate for the needs of the audience.

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