(Remote Work) Customer Support Specialist – Hubspot
HubSpot
Bahrain,Manama,Manama
منذ 4 يوم
source : drjobs.ae

Remote Locations : Worldwide

Job Type : Full Time

Our Remote Customer Support Specialist team is continuing to grow and we’re on the search for exceptional people who can help us build & support our West Coast presence.

We’re looking for people who currently sit in the following time zones : Pacific Time, Mountain Time, or Central Time

As a Remote Customer Support Specialist, you will provide a helping hand to our customers who are growing their business with HubSpot.

Our team delivers a human and consultative support experience through creative, technical problem-solving and a thorough knowledge of how the HubSpot software works.

HubSpot helps millions of organizations grow better, and we’d love to grow better with you. Our business builds the software and systems that power the world’s small to medium-sized businesses.

Our company culture builds connections, careers, and employee growth. How? By creating a workplace that values flexibility, autonomy, and transparency.

If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 4M views, and learn about our commitment to creating a diverse and inclusive workplace, too.

Thanks to the work of every HubSpotter globally who has helped build our remarkable culture, HubSpot has been named a top workplace by Glassdoor, Fortune, Entrepreneur, and more.

HubSpot was founded in 2006. We’re headquartered in Cambridge, Massachusetts, and we have offices in Dublin (Ireland), Sydney (Australia), New Hampshire, Singapore, Tokyo (Japan), Berlin (Germany), and Bogotá (Colombia).

Job Responsibilities :

Work 100% remotely to partner with our customers and effectively resolve issues through phone (primary channel), email, and chat.

Maintain comprehensive knowledge of HubSpot to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues

Collaborate with account managers or sales teams to identify opportunities for existing customers to use more services

Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software

Help customers navigate a variety of tools & features within HubSpot

Communicate thoughtful, customized solutions that help customers move forward and grow their business

Show composure, resilience, and flexibility as customer needs evolve and case volume changes.

Job Requirements :

Possess technical aptitude or familiarity with software concepts

Are interested in building technical knowledge around APIs, HTML, & CSS

Have demonstrated experience in customer service and are passionate about the customer experience

Can autonomously troubleshoot and further investigate to fix a problem

Adapt quickly to changing priorities and customer needs

Have remote experience or an ability to be self-sufficient and autonomous to meet goals in a remote setting.

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