The Banquet Supervisor is responsible for maintaining great service to all guests, planning and organising tasks, people and supplies, act as a representative of the company.
Directing and delegating tasks and giving instructions to the team during the shifts.
Checking preparations before and during the shift.
Ensuring the progress and delivery of tasks and making sure quality standards are met in doing so.
Train, motivate and evaluate new and existing staff.
Promote up and cross selling to the associates.
Respond to guest complains and questions in a timely manner.
Evaluating the staffing requirements per shift and also make decisions when staffing requirements change during the shifts.
Working together with other departments to supervise all tasks to be done in an efficient and timely manner.
Keeping the supplies and stock up to requirements, including advising the restaurant manager on the required materials.
Working along in the shifts, being knowledgeable about all products to answer the questions of both guests and staff.
Working together with the entire F&B management on new ideas and improvements for the department.
Checking bills, tables progress, preparations, waiting time for food and drinks to prevent mistakes.
Supervising the restaurant clean up and closing procedures.
Doing proper shift handovers to inform colleagues about what happened in the shift and what is important for the rest of the day / week.
Inform the management of any visit of VIP guests to the outlets.
Ensure that menus are handled properly and replace damaged or outdated materials.
Being aware of the health and safety requirements for the department and making the associates aware of those.
At all times keeping good communication with the kitchen about changes, dietary requests, VIPs etc.
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.
In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on behalf of the owner.
I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving only as the recruiter and will not be my actual employer.
Candidate should have minimum 2 years of experience as Supervisor.
Should be good team player.
Arabic speaking will be an advantage.