About Jumeirah & the hotel
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one.
You can rely on us to support you as you settle into your journey with us and make Jumeirah Your Place to Shine’.
The Jumeirah Royal Saray, which is located on the Bahrain shoreline in a premium beach front position, offers 172 guest rooms including two Royal Suites as well as a variety of dining and recreational choices including a state of the art health club and spa.
About the job
An opportunity has arisen for a Front Desk Manager to join the Front Office team in Jumeirah Royal Saray Bahrain.
The main duties and responsibilities of this role
Monitor the Front Office departmental day to day operations and ensure guests receive prompt and exceptional service
Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
Ensure the Guest Services and other related colleagues in various departments take note of VIP’s and offer exceptional service
Promote Inter-Hotel sales and in-house facilities
Assist with Marketing initiatives and give suggestions for improvement
Maintain inter-departmental relationships to ensure seamless customer service
Maintaining standards in line with the Leading Quality Assurance as well as Jumeirah Hallmarks and Guiding Principals.
Schedule and regularly conducts routine inspections of areas under his / her control
To ensure the in-house guest credit limit report is reviewed and submitted to Finance department on a daily basis.
100% Appraisal completion
To make sure HOD’s respect the deadlines and complete tasks
Performance manage colleagues and guide them to perform well and excel in their job roles.
To ensure Colleague Recognition programs are in place and Appreciation letters are given for exceptional service of colleagues
Approve room upgrades and special amenities for VIP’s when required
Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
Communicate to all HOD’s any sensitive information related to the business or security concerns
Maintain all procedures and adheres to them with emphasis on hotel credit policy.
To ensure all HOD’s monitors fair work schedules for their teams and address any concerns including vacation plans.
To assist the Director of Rooms in any project or task required for the hotel.
Meet VIP’s upon arrival and departures when required.
To attend departmental meetings on a regular basis.
To ensure Section Heads are monitoring and following through to achieve their departmental KPI’s.
To develop and implement programs / projects to further improve and enhance levels of service and guest care within all departments.
To ensure tasks and projects are completed by the deadlines.
To ensure all action plans based on quality audits are formulated and followed up on by the Section Heads.