To fully read, understand and implement all the hotel policies and related procedures included in the employee hand book with no deviation.
To report for duty punctually wearing the correct uniform and name tag ensuring a professional appearance & grooming standards with a respectable proper attitude.
To provide a courteous, professional, efficient and flexible service at all times, following Hotel Standards of Performance.
To adhere to the hotel safety, security and emergency policies and procedures.
To be fully conversant with all services and facilities offered by the hotel and being aware of all activities and events taking place in the hotel.
To be aware of all VIPs visiting or staying in the hotel.
Maintain the cleanness of the work place, front and back areas at all times.
Striving to maintain and keep the hotel equipment and assets in an excellent condition.
Handover shifts properly and to ensure that no pending correspondence / issues are to be left unattended without follow up.
Records all guests’ requests and all pending matters in the log and following it up to ensure they are handled and related action was taken properly.
Checking business mail regularly within the shift and respond accordingly.
Keep business mail strictly for business purposes only and follow E-mail etiquette and standards when sending or receiving mails.