Room service Server - Order taker - Wyndham Grand Manama - Kingdom of Bahrain
Wyndham Hotels & Resorts
BH
منذ 5 يوم

Wyndham Grand is now seeking a Room service Server - Order taker - Wyndham Grand Manama - Kingdom of Bahrain to join our team at Wyndham Grand Manama in Manama , Manama .

Job Summary

The Room Service Cashier / Order Taker is responsible for taking, communicating and processing guest orders accurately and timely.

He / she is also responsible for ensuring that all paperwork is in order and proper payment is collected.

Education & Experience

  • High School diploma or equivalent and / or experience in a hotel or a related field preferred.
  • Physical Requirements

  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • General Requirements

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Hotel & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Hotel & Resorts Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times.
  • Fundamental Requirements

  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Answer the telephone according to established standards.
  • Call all guests before delivery of order.
  • Ensure order is taken properly, by repeating orders back to the guest.
  • Ensure all special orders are communicated to servers and to the kitchen.
  • Process tickets upon servers return, and call back each guest to confirm satisfaction.
  • Process mini-bar tickets.
  • Know and upsell the current specials.
  • Be aware of 86 terminology and communicate items to servers.
  • Have a thorough knowledge of menus and current specials in applicable departments.
  • Adhere to all current service standards when receiving, preparing and delivering a guest’s order.
  • Check all server side work duties for opening and closing.
  • Assist in the upselling of wine to guests.
  • Estimate delivery times according to business volume.
  • Handle money according to hotel standards, ensuring accurate balancing.
  • Assist servers in the preparing and delivery of guest orders, as needed.
  • Ensure cash is dropped in safe.
  • Pay out service gratuities and run appropriate reports.
  • Clear trays from floors according to established standards.
  • Ensure overall guest satisfaction.
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