Wyndham Grand is now seeking a Room service Server - Order taker - Wyndham Grand Manama - Kingdom of Bahrain to join our team at Wyndham Grand Manama in Manama , Manama .
The Room Service Cashier / Order Taker is responsible for taking, communicating and processing guest orders accurately and timely.
He / she is also responsible for ensuring that all paperwork is in order and proper payment is collected.
Education & Experience
High School diploma or equivalent and / or experience in a hotel or a related field preferred.
Flexible and long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Wyndham Hotel & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Wyndham Hotel & Resorts Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Answer the telephone according to established standards.
Call all guests before delivery of order.
Ensure order is taken properly, by repeating orders back to the guest.
Ensure all special orders are communicated to servers and to the kitchen.
Process tickets upon servers return, and call back each guest to confirm satisfaction.
Process mini-bar tickets.
Know and upsell the current specials.
Be aware of 86 terminology and communicate items to servers.
Have a thorough knowledge of menus and current specials in applicable departments.
Adhere to all current service standards when receiving, preparing and delivering a guest’s order.
Check all server side work duties for opening and closing.
Assist in the upselling of wine to guests.
Estimate delivery times according to business volume.
Handle money according to hotel standards, ensuring accurate balancing.
Assist servers in the preparing and delivery of guest orders, as needed.
Ensure cash is dropped in safe.
Pay out service gratuities and run appropriate reports.
Clear trays from floors according to established standards.
Ensure overall guest satisfaction.