Female Receptionist
Aldar Islands
Bahrain,Manama,Manama
منذ 4 يوم
source : drjobs.ae
  • Welcomes guests as soon as they arrive with due care and attention
  • Helps encourage customer loyalty by developing friendly, personalized relationships
  • Anticipates guests' needs and takes them into consideration
  • Handles any guest complaints and / or remarks; provides a response as soon as possible
  • Conveys the hotel image
  • Helps bring certain brand concepts to life on a day-to-day basis (all the keys to the city, A / Club, etc)
  • Respects the reservation commitments in full (basic vision or reservation depending on the country)
  • Ensure that Front Office Management is kept informed of problems & opportunities
  • Investigate and follow up guest complains with the help of the Reception Supervisor and / or FOM
  • Be able to promote A-Club to regular guests and enroll new members
  • Be passionate about providing excellent customer services and interact with all guest on a warm, friendly & professional manner and take ownership for the issues encountered and resolve them to the guest's satisfaction.
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