Control Room Operator
5d ago
source : tanqeeb

Company description

You see things a little differently. So do we. We believe that what you value is more important than what your CV says. Come see things a little differently with us and help us create a better everyday life for the many people.

Do you value simplicity, cost-consciousness, a humble attitude and willpower? Then an IKEA career may be right for you.

Job description

  • Manage and operate the telephones switch board and attending phone calls from staff, visitors, contractors and customers.
  • Maintain an updated list of staff telephone extensions, home and mobile numbers.
  • Make scheduled store intercom announcements.
  • Monitor the CCTV system to report any loss / theft & safety & security incident.
  • Monitor the general condition for the store all the time to make sure its secure.
  • Monitor the money delivery process to make sure it is safe and secure. Wherever the CCTV coverage is applicable.
  • Register, log and report all the operations and incidents, and archive them in their proper files.
  • Investigate about any unusual condition (cars or customers).
  • Manage and operate the paging system, paging the staff as and when required.
  • Responsible for security and monitoring the traffic at the staff entrance allowing only staff members, commercial customers and authorized persons to go through.
  • Ensure that the established security procedure for opening and closing the store is completed as scheduled.
  • Keep set of keys for all the doors with locks in the premises
  • Observe safety procedure and maintains good order in his / her work area.
  • Conduct safety rounds around the store during your shifts to check safety and emergency equipment.
  • Preserve and demonstrate proper use of store facilities and equipment.
  • Management of the fire alarm system.
  • Take responsibility for / participate in projects and other tasks within the Health Safety Security Environment function as assigned.
  • Perform other clerical duties such as filing, data entry, maintaining daily logs, preparing incident reports, etc.
  • Display IKEA standards and value system in the behavior and appearance.
  • Control emergency situations and coordinate with concerned parties / legal authorities responsible.
  • Qualification

  • Must have solid verbal and written communication skills in English and Arabic.
  • Must have Health Safety Security Environment background
  • Bilingual Arabic / English communication skills are a plus.
  • Must have leadership skills and ability to react calmly and responsibly in emergency situations.
  • Resourceful and proactive in dealing with issues as and when they arise.
  • Must be computer literate.
  • Previous call center / customer service experience is a plus.

    At IKEA we have our customers always in focus and we are there for them at any time they shop with us. This means that we expect you to be there as well, also during the evenings and weekends.


    IKEA offers an exciting and empowering work environment in a global marketplace and as the worlds leader at life at home, you have exceptional opportunities to grow and develop together

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