The Reservations Supervisor is responsible for maximizing Rooms revenue through management of the hotel’s room inventory, and for assisting in supervision of the day-
to-day activities and duties of the Reservations Department.
Maximize room revenue and occupancy by reviewing status daily. Monitor selling status of house daily, such as : flash report, allowances, etc.
Attend daily and weekly Revenue Strategy meetings.
Follows the Revenue Strategy program according to SOP.
Review arrivals report and daily flash report to ensure accuracy.
Be completely competent in all PMS functions used by Reservations.
Monitor competitors for occupancy and rate, and recommend changes based on findings.
Be knowledgeable on property information (outlets, hours of operation, etc.) and ensure the staff is trained to communicate hotel information to callers.
Comply with hotel policies on billing, routing, master accounts, A / R accounts and PM accounts.
Ensure timely processing of travel agent checks.
Control suite inventory.
Maintain rate integrity program.
Make weekly test calls according to hotel standards.
Be knowledgeable about the uses and functions of, GDS FTCRS and OPERA.
Ensure that Forecast is completed on a timely basis, according to SOP's.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Assist in preparation of monthly revenue and occupancy forecasting.
Know the hotel’s rate quoting standards.
Complete weekly work schedule for reservation sales agents according to business forecast, payroll budget guidelines and productivity requirements.
Process / correct daily payroll sheets.
Follow and enforce all hotel credit policies.
Understand and follow Revenue Strategy restrictions.
Be familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or VIP programs, and the standards and procedures for each.
Ensure that staff is knowledgeable in understanding and implementing corporate programs.
Update group information daily. Maintain and be familiar with future group blocks.
Communicate availability / close outs to wholesalers.
Monitor all V.I.P.'s, special guests and requests.
Maintain required pars of all Reservations and stationary supplies.
Review Reservations log book and Guest Request log on a daily basis.
Maintain an organized and comprehensive filing system with documentation of reservations, reports, restrictions, etc.
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.
In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on behalf of the owner.
I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving only as the recruiter and will not be my actual employer.
Candidate should have minimum 1 years of experience as Supervisor.
Should have good knowledge of Opera.
Arabic speaking will be an advantage.