Reservations Supervisor-Wyndham Grand Manama
Super 8 Timmins
Manama, Bahrain
منذ 25 يوم

The Reservations Supervisor is responsible for maximizing Rooms revenue through management of the hotel’s room inventory, and for assisting in supervision of the day-

to-day activities and duties of the Reservations Department.

  • Maximize room revenue and occupancy by reviewing status daily. Monitor selling status of house daily, such as : flash report, allowances, etc.
  • Attend daily and weekly Revenue Strategy meetings.
  • Follows the Revenue Strategy program according to SOP.
  • Review arrivals report and daily flash report to ensure accuracy.
  • Be completely competent in all PMS functions used by Reservations.
  • Monitor competitors for occupancy and rate, and recommend changes based on findings.
  • Be knowledgeable on property information (outlets, hours of operation, etc.) and ensure the staff is trained to communicate hotel information to callers.
  • Comply with hotel policies on billing, routing, master accounts, A / R accounts and PM accounts.
  • Ensure timely processing of travel agent checks.
  • Control suite inventory.
  • Maintain rate integrity program.
  • Make weekly test calls according to hotel standards.
  • Be knowledgeable about the uses and functions of, GDS FTCRS and OPERA.
  • Ensure that Forecast is completed on a timely basis, according to SOP's.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Assist in preparation of monthly revenue and occupancy forecasting.
  • Know the hotel’s rate quoting standards.
  • Complete weekly work schedule for reservation sales agents according to business forecast, payroll budget guidelines and productivity requirements.
  • Process / correct daily payroll sheets.
  • Follow and enforce all hotel credit policies.
  • Understand and follow Revenue Strategy restrictions.
  • Be familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or VIP programs, and the standards and procedures for each.
  • Ensure that staff is knowledgeable in understanding and implementing corporate programs.

  • Update group information daily. Maintain and be familiar with future group blocks.
  • Communicate availability / close outs to wholesalers.
  • Monitor all V.I.P.'s, special guests and requests.
  • Maintain required pars of all Reservations and stationary supplies.
  • Review Reservations log book and Guest Request log on a daily basis.
  • Maintain an organized and comprehensive filing system with documentation of reservations, reports, restrictions, etc.
  • Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.

    Employment Disclaimer

    In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on behalf of the owner.

    I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving only as the recruiter and will not be my actual employer.

    Qualifications

  • Candidate should have minimum 1 years of experience as Supervisor.
  • Should have good knowledge of Opera.
  • Arabic speaking will be an advantage.
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