Quality and Operations Executive
Justmop.com
البحرين
منذ 5 يوم
source : tanqeeb

Would you like to be part of a growth story in a fast moving start-up?

Are you ready to take up the challenge in an international team, and move your career forward?

At Justmop.com, we're on a mission to change the way GCC books home services, starting with cleaning. Every day, we connect our customers with great cleaning service providers through our beautiful apps and website.

By doing this, we make our customers' lives a little bit easier, while simultaneously helping our partners increase their earning potential.

We are operating in 6 different countries in the region; UAE, Kuwait, Bahrain, Qatar, Oman and KSA. We are now growing rapidly and expanding our services all across GCC.

We need hardworking, dedicated and energetic team members to make it happen.

Join us on this ride!

Job Description

  • Manage a team that provides consistently high-quality cleanings in customer homes
  • Actively connecting with service teams and coordinators to ensure the quality of operations and ensuring that communication and processes between teams and coordinators run smoothly
  • Dealing with all operational challenges to ensure bookings go smoothly
  • Creating, implementing and monitoring quality assurance processes
  • Evaluating and communicating customer feedback, performance reports, quality review results and trends.
  • Informing the technology team about technical errors and bugs in the system
  • Preparing daily reports to management
  • Being responsible for inventory preparing, purchasing and stock management,
  • Organizing and conducting induction and quality trainings
  • Qualifications And Skills

  • Excellent written and spoken English / Arabic,
  • Genuine passion for providing the highest level of service and attention to detail,
  • Jump in and do - you'll be a Justmopper,
  • To be able to think on your feet, be proactive, and tackle several projects at once,
  • Balance attention to detail with swift execution - We need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength,
  • Autonomy, ability to remain patient and persevere while multitasking.
  • Take initiative in a constantly changing, fast & dynamic work environment.
  • Benefits

    No benefit would replace start-up spirit, working with a great team and entrepreneurial working environment! However, we also have benefits like :

  • Competitive salary,
  • Flexible working hours,
  • Continuous learning with mentorship, coaching and on-the-job training,
  • Fast career growth,
  • Team activities and meals,
  • Yearly budget for events.
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