Account Manager Online, Middle East
Sabre
Manama, Al Manamah, BH
منذ 4 يوم

Job Family : Sales

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management.

Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. Sabre posted $3.

2 billion in revenue in 2014 and employs approximately 10,000 people globally through its three business units Sabre Travel Network, Sabre Airline Solutions and Sabre Hospitality Solutions.

Job Description

Sabre is at the forefront of the travel and technology industry. Travel agencies across the Middle East region use Sabre's wide range of technology solutions to maximize their offering to customers.

Sabre Travel Network Middle East (STNME) has 23 offices in 13 countries in the Middle East and the Levant in addition to 15 training centers across the region.

Sabre Travel Network Middle East is a joint venture company with Gulf Air

Responsibilities :

  • Develop and maintain relationships across Sabre and the customer’s organization
  • Manage customer’s expectations and maintain effective relationships at all level across customer groups
  • Communicate Sabre’s value proposition and sell additional Sabre products and services within the Middle East region
  • Expand and retain accounts and ensure that ongoing customer service is provided
  • Share results and feedback from key customer engagements with internal teams
  • Provide customer advocacy internally through product development discussions
  • Support the operational SLAs, track and improve performance as needed
  • Monitor and improve customer satisfaction
  • Manage and control existing contracts.
  • Interface with cross functional product, support, marketing and country teams ensuring seamless customer service
  • Document, implement and continuously improve Online best practices to promote positive change.
  • Job Requirements

  • Bachelor’s degree, with a proven sales / account management experience within the travel technology space.
  • Solid understanding of the travel distribution or related online industries
  • Knowledge of OTA technology platforms, processes and automation including Sabre, competitor and third party products and solutions.
  • Strategic thinker with a strong commercial acumen.
  • Tech-savvy with an ability to communicate technical product features effectively and enthusiastically
  • Ability to demonstrate excellent selling and negotiation skills including experience of contracts and processes
  • Strong internal and external customer relationship-building and negotiation skills.
  • Extensive people management experience with ability to motivate and lead through a change
  • Proven experience of a solution based sale with a superior presentation skills
  • Be comfortable working in a dynamic, target driven environment
  • Excellent written and verbal communication skills; ability to lead and direct multiple projects simultaneously
  • Experience working with, creating and executing customer and / or commercial value propositions
  • Fluency in English. Arabic language would be an advantage
  • We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

    Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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