Customer Service Specialist
Aramex
Manama, BH
منذ 5 يوم

Location-Manama , , Bahrain (BH)

Job ID -4569

  • Focal point for customer’s shipping requests. Coordinate with internal operations on all shipping requests.
  • Provide shipping solutions to customers.
  • Develops relationships with allocated customers.
  • Manage end to end shipment life cycle liaising with all internal and external stakeholders
  • Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
  • Provides spot quotations and closes contract.
  • Takes and handles customer inquiries, e.g. Track and Trace
  • Responsible for all KPIs and SLAs agreed with allocated customers
  • Takes and registers all customer complaints
  • Drives solution of customer complaints by solving it directly or assigning tasks to other function
  • Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
  • Ensure seamless transaction liaising with Pricing and Billing teams
  • Requirement :

  • 2-5 years’ experience of Customer Service preferably handling key business clients
  • Good product knowledge (Freight, Express & Logistics)
  • Commercial acumen to drive sales
  • Ability to handle challenging situation in a composed manner
  • Excellent English Verbal & Written skills
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    تقديم
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