German Speaking Hotel Representative (m/w)
Meeting Point International
البحرين
منذ 5 يوم
source : tanqeeb

About us

Meeting Point International is a leading Global Destination Management Company offering tailor-made products and concepts to a wide spectrum of Tour Operators and Travel Organizations worldwide.

We provide first class destination management solutions, such as; the provision of hotels, transfers, excursions, representation and all ground handling services.

As part of the FTI Touristic Group, the fourth largest Travel Operator in Germany and in Europe. Current destinations we operate in include popular Mediterranean holiday hot-spots such as : The Canaries, Spain, Greece, Turkey, Portugal, Italy and Cyprus, further afield resorts such as Azores, Egypt, Morocco, Tunisia and Lebanon, and long-haul destinations such as USA, the Caribbean, Thailand, the UAE, Oman and Bahrain.

Purpose of the Job

This position is responsible for ensuring that the Tour Operators are represented properly in the destination and for providing customer support at all times.

The role will require you to work with passengers from various different nationalities, providing an excellent customer service .

You will be reporting directly to the Reservation Manager

About the Role

Maintain an in-depth knowledge on all offered excursions including timings and pricing and sell excursions and related services to passengers

maximize excursions sales profits

Guest relation

taking care of clients at arrival including prepare information materials, welcome letters and first information event

preparing smooth departure of clients including providing information about transfer

Resolve customer queries ensuring that the service delivered is efficient, prompt and professional

adhere to the MP Service Standard training

Visiting hours in hotels and excursion sales

Maintain an in-depth knowledge on all offered excursions including timings and pricing and sell excursions and related services to passengers

maximize excursions sales profits

About you

2 years either hotel , tour guide, hotel rep experience is compulsory

Fluent German is a must

Fluent English is compulsory, any other language is a plus

Communication skills & team player

Organizational skills

Customer service attitude

Being able to balance customer service -complaint management and sales targets

Driving License holder

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