The ideal candidate will provide and maintainexcellent customer service for a reputed consumer electronics brandbased in Bahrain.
NOTE : Only candidateswith relevant experience in Consumer Electronics will beconsidered.
Summary : Manages servicedepartment team members, including customer service interactions,reports, and repairs and division’s productivity.
Provides the highest level of customer service with a service& sales-minded attitude while developing solid customerrelationships.
Lead and motivateteams of trained staff to provide quality service to all customersin a timely manner
Serve as the key liaison to salesand management to ensure consistent customer satisfaction
Provide status and service reports to recommend next stepsto management
Effectively manage team members,including technicians and advisors, to ensure team objectives,service calls and sales goals are being carried out.
Display extensive working knowledge of industry standards andpractices, including product details and company servicesoffered.
Offer exemplary customer service, includingmaintaining customer relationships and ensuring repeat customers byupselling products and services and managing customer concerns orcomplaints quickly and professionally.
Assist with orperforms administrative tasks such as budgeting and tracking andmanaging inventory.
Monitor contract details tonotify clients of pending contract expiration or and help processrenewal.
Develop working knowledge of industryregulations, restrictions, and laws, and ensures service departmentadheres to all regulations.
Set up and maintainsservice desk, including managing service desk team members andevaluating desk efficiency.
Resolve service deskproblems and improves current service desk methods to increaseproductivity and customer service.
Monitor departmentissues and client complaints to define patterns and work to reducethose recurring issues.
Regularly monitor work beingdone and customer service being provided to ensure all standardsare met and that repair work is carried out effectively, correctly,and thoroughly.
Oversee team members performinginspections, preparing reports, and doing repairs; if necessary,carries out these job duties personally to ensure highest qualityof work.
Degree in Mechanical or ElectricalEngineering.
10 - 12 years experience in a seniorservice management capacity with minimum 7 years within consumerelectronics.
Candidate should have experience dealingwith complex service environments of multi-brands andproducts.
Desired Candidate Profile
The ideal candidate should have 10 years of experience inService Management with at least 7 years in Consumer Electronicsadept with service knowledge of multiplebrands.