Service Manager
منذ 1 يوم
source :

The ideal candidate will provide and maintainexcellent customer service for a reputed consumer electronics brandbased in Bahrain.

NOTE : Only candidateswith relevant experience in Consumer Electronics will beconsidered.

Summary : Manages servicedepartment team members, including customer service interactions,reports, and repairs and division’s productivity.

Provides the highest level of customer service with a service& sales-minded attitude while developing solid customerrelationships.

Responsibilities :

  • Lead and motivateteams of trained staff to provide quality service to all customersin a timely manner
  • Serve as the key liaison to salesand management to ensure consistent customer satisfaction
  • Provide status and service reports to recommend next stepsto management
  • Effectively manage team members,including technicians and advisors, to ensure team objectives,service calls and sales goals are being carried out.
  • Display extensive working knowledge of industry standards andpractices, including product details and company servicesoffered.
  • Offer exemplary customer service, includingmaintaining customer relationships and ensuring repeat customers byupselling products and services and managing customer concerns orcomplaints quickly and professionally.
  • Assist with orperforms administrative tasks such as budgeting and tracking andmanaging inventory.
  • Monitor contract details tonotify clients of pending contract expiration or and help processrenewal.
  • Develop working knowledge of industryregulations, restrictions, and laws, and ensures service departmentadheres to all regulations.
  • Set up and maintainsservice desk, including managing service desk team members andevaluating desk efficiency.
  • Resolve service deskproblems and improves current service desk methods to increaseproductivity and customer service.
  • Monitor departmentissues and client complaints to define patterns and work to reducethose recurring issues.
  • Regularly monitor work beingdone and customer service being provided to ensure all standardsare met and that repair work is carried out effectively, correctly,and thoroughly.
  • Oversee team members performinginspections, preparing reports, and doing repairs; if necessary,carries out these job duties personally to ensure highest qualityof work.
  • Qualifications :

  • Degree in Mechanical or ElectricalEngineering.
  • 10 - 12 years experience in a seniorservice management capacity with minimum 7 years within consumerelectronics.
  • Candidate should have experience dealingwith complex service environments of multi-brands andproducts.
  • Desired Candidate Profile

    The ideal candidate should have 10 years of experience inService Management with at least 7 years in Consumer Electronicsadept with service knowledge of multiplebrands.

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