About Jumeirah & the hotel At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments.
We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one.
You can rely on us to support you as you settle into your journey with us and make Jumeirah Your Place to Shine’. The Jumeirah Royal Saray, which is located on the Bahrain shoreline in a premium beach front position, offers 172 guest rooms including two Royal Suites as well as a variety of dining and recreational choices including a state of the art health club and spa.
About the job
An opportunity has arisen for a Sales Agent to join the Reservations team in Jumeirah Royal Saray Bahrain. The main duties and responsibilities of this role :
Answer the phone within 3 rings utilizing company approved standard of greeting, followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiry about the facilities of the Hotel.
handle other reservation inquiries via fax, email and other channels as directed according to standard operating procedures.
Identifies repeat guests using appropriate codes
Determines the most appropriate room type to meet guest requirements and maximize room revenue.
Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable;
make sure information is entered according to standard operating procedures and standards.
Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities;
special request; advance deposit.
compile reports as directed by the Manager or Supervisor of the department.
Have full knowledge of Hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings.
Participate and comply with any training and reservation programs, such as incentive, up-selling, cross selling other sister hotels to increase revenue for the Hotel and company.
Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment.
Comply with the hotel environmental, health and safety policies and procedures.
About you : The ideal candidate for this position will have the following experience and qualifications :
Experience in hotel reservations
Excellent communication skills
Written and oral proficiency in English
Minimum one-year role as a reservation agent in a 5-stars hotel About the Benefits : Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her / himself with one of the most luxurious brand in the hospitality industry.