Our Re-insurance practice in Bahrain is looking for a Claims Supervisor with at least 5 years experience to perform the following responsibilites -
Main Functions and Responsibilities :
Plan an effective departmental structurre.
Devise a logical and smooth work flow.
Coordinate with IT to have a proper IT system in place in line with business requirements.
Designing service level agreements with insurance companies on behalf of clients in respect of claim servicing.
To oversee effective implementation of delegated claims authority.
Set procedures for initiating claim reviews.
Set up proper systems to identify recoveries.
Maintain liaison with underwriters.
Maintain close relationship with principal insurers / reinsurers / retrocessionaries in order to ascertain their views on problematical issues.
Set internal guidelines to aid claim processing, claim reserving.
Regular and structured meetings with major clients / insurers / Account Executives.
Coordination with HR on training of staff emphasis on awareness of current market practices, Knowledge of best practice.
Ability to advice customers on material developments pertaining to the claim.
Preparing suitable responses to the insurer on behalf of the client or the Account Executive negotiating on their behalf.
Ability to question all ambiguities and seek clarification from client where necessary.
Ensures that all KPIs (Key Performance Indicators) meet and exceed the minimum standards.
Adhere to the contents of the Operating Procedures Manual (OPM) and the Company’s overall internal procedures and policies.
Miscellaneous tasks within the scope of work, as assigned by the direct manager.
Previous experience working in reinsurance.
Ability to work in a high-pressure environment;
Proficient in Microsoft Word, Outlook and Excel
Ability to professionally resolve and disperse grievances
ACII or LOMA equivalents
Attention to detail
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