Develop effective communication platforms for clients and staff.
Inspire repeat-business from clients.
Conduct customer service workshops and presentations.
Monitor and measure client satisfaction.
Liaise with different departments about client queries.
Offer advice to clients on services and products.
Develop surveys and capture client information.
Participate in marketing campaigns.
Deal with client requests and troubleshoot problems.
Improve client strategic approach and relationship growth approach.
Be involved in and a key team player in organizational leadership and strategic planning.
Bring in new clients to complement the business requirements
Work with team members and experts to improve our solution offerings.
Design and implement onboarding, new employee training, and ongoing education programs.
Work with Project Managers to forecast schedules, determine priorities and allocate tasks.
Plan, organize and lead teams for internal initiatives and ensure accountability.
Hold reviews and course correct managers as well as team members.
Monitor for operations or production issues to escalate and assemble as well as lead a team to quick solutions.