Client Servicing Manager
Spark Digitus
منذ 4 يوم
source :
  • Develop effective communication platforms for clients and staff.
  • Inspire repeat-business from clients.
  • Conduct customer service workshops and presentations.
  • Monitor and measure client satisfaction.
  • Liaise with different departments about client queries.
  • Offer advice to clients on services and products.
  • Develop surveys and capture client information.
  • Participate in marketing campaigns.
  • Deal with client requests and troubleshoot problems.
  • Improve client strategic approach and relationship growth approach.
  • Be involved in and a key team player in organizational leadership and strategic planning.
  • Bring in new clients to complement the business requirements
  • Work with team members and experts to improve our solution offerings.
  • Design and implement onboarding, new employee training, and ongoing education programs.
  • Work with Project Managers to forecast schedules, determine priorities and allocate tasks.
  • Plan, organize and lead teams for internal initiatives and ensure accountability.
  • Hold reviews and course correct managers as well as team members.
  • Monitor for operations or production issues to escalate and assemble as well as lead a team to quick solutions.
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