Receptionist
AccorHotels
Bahrain,Manama,Manama
منذ 2 يوم
source : drjobs.ae
  • Welcomes guests and takes care of them from their arrival through to departure- Contributes to guests' permanent satisfaction by providing high quality services throughout their stay- Helps meet the department's quantitative and qualitative targets- Assist with the smooth and efficient operation of the Front Office Department and all related Guest services- Carry out duties as required.
  • Welcomes guests as soon as they arrive with due care and attention- Helps encourage customer loyalty by developing friendly, personalised relationships- Anticipates guests' needs and takes them into consideration- Handles any guest complaints and / or remarks;
  • provides a response as soon as possible- Conveys the hotel image- Helps bring certain brand concepts to life on a day-to-day basis (all the keys to the city, A / Club, etc)- Respects the reservation commitments in full (basic vision or reservation depending on the country)- Ensure that Front Office Management is kept informed of problems & opportunities"- Investigate and follow up guest complains with the help of the Reception Supervisor and / or FOM- Be able to promote A-Club to regular guests and enroll new members- Be passionate about providing excellent customer services and interact with all guest on a warm, friendly & professional manner and take ownership for the issues encountered and resolve them to the guest's satisfaction.

  • Promotes the hotel's range of services in order to increase sales- Applies and actively supports the hotel's pricing policy in order to increase REV PAR- Be aware of daily functions, events, VIP's, group arrivals, F&B promotions- Promote the hotel generally
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