Branch Sales & Service Executive
Standard Chartered Bank
منذ 27 يوم

The Human Bank.

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  • Primarily responsible for meet revenue goals by consistently delivering exceptional customer experience, maximizing new business opportunities in the catchment and deepening existing relationships within the chosen customer segments
  • Primarily responsible for servicing and managing customer relationships under the Mass Market segment
  • Responsible to drive profitable revenue and volume growth through new business acquisition and maximizing every customer (both new and existing) engagement
  • Attend to and assist customers on their service requests
  • Support Manager, Branch Operations
  • To be Custodians for deliverables at the branch as required
  • Assist in handling customer queries and managing customer complaints
  • Drive channel migration by introducing self-services / automated banking channels to customers queuing at branches KEY RESPONSIBILITIES 1.
  • Drive new sales revenue and total revenue through acquisition, deepening & retention of customers across all segments 1.Assist in answering phones, general enquiries and investigating service issues 2.

    Direct customers to appropriate self-service / automated banking channels 3.Assist in generating revenue through active tag on and refer potential customers to Personal Financial Consultants / Relationship Managers.

    4.Assist in branch administrative duties 5.Ensure compliance 6.Comply with all applicable money laundering prevention procedures 7.

    Migrate transaction out 8.Follow the bank minimum control standard CUSTOMER EXPERIENCE & EFFICIENCY MANAGEMENT 1.Ability to coordinate delivery, within the branch, of the different Segment Customer Value Proposition based on holistic customerexperience 2.

    Understanding of customer needs and wants and tailoring strategy and solutions accordingly 3.Resolution of service issues and effective complaints handling 4.

    Establish customer retention and recovery strategies 5.Customer visit management to maximize satisfaction during moment of truth" OPERATIONAL RISK MANAGEMENT 1.

    Ensure compliance with external and internal regulations and policies covering Operational, Credit, Reputational and People Risk 2.

    Achieve KPIs set for operational, credit, people and risk parameters 3.Ability to recognize and understand risk and respond to various situations decisively KEY MEASURABLES 1.

    Improve customer experience 2.Increase in Revenue per customer 3.Customized and relevant service delivery for the segment via online and direct channels 4.

    Reduce number of transaction within the branch 5.Insure 100 % of compliance of MCS and regulatory AML 1.To ensure that the Bank meets the Group and local AML standards and regulations 2.

    To ensure that AML relevant staff are made aware of their relevant responsibilities 3.To ensure that the AML relevant staff within their units are adequately trained 4.

    To perform an independent review to ensure CDD documentation completeness and appropriateness 5.To perform the quality checks on CDD periodic reviews 6.

    To perform sample checks in order to ensure that daily and weekly exception reports are reviewed on a timely manner 7.To ensure that AML records such as training records and suspicious transaction reports are retained for at least five years 8.

    To maintains close communication with Country MLPO Career development If you're a bright mind with big ambitions and ready for your next move within Standard Chartered, we'll actively encourage you to fulfil your potential.

    Thanks to our rich and varied international footprint, we can offer exciting opportunities working across different countries and cultures.

    This application could be your next step.

    قدِّم طلب ترشيحك
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
    استمارة الطلب