Careem is the leading technology platform for the greater Middle East. A pioneer of the region’s ride-hailing economy, Careem is expanding services across its platform to include payments, delivery and mass transportation.
Careem’s mission is to simplify and improve the lives of people and build a lasting institution that inspires. Established in July 2012, Careem operates in more than 120 cities across 15 countries and has created more than one million job opportunities in the region.
Careem's Supply managers are the backbone of the organization. They are the ones leading our teams to provide top-notch Captain support, growing the Supply, and managing the day-to-day operations in the most effective manner.
Owning all KPIs across the whole supply funnel, our Supply Managers are responsible for sourcing and on-boarding our new captains, for utilizing existing captains in the most efficient way and to deliver world class captain support.
Responsible for recruiting, training and on-boarding captains to grow our Supply efficiently and thereby meet our company's growth targets
Own the city setup and configurations to optimize customer experience, supply growth and performance
Use a data driven approach to understand underlying reasons for supply shortage and drive initiatives to ensure optimal supply utilization
Supervising all captain support channels to ensure our captains are receiving world class support
Drive effective captain loyalty and engagement programs to ensure strong captain retention and increase captain lifetime value
Lead and develop a team of high performers
Launch new car-types and aim for Product-Market Fit
Key Performance Indicators
Ability to project manage multiple tasks.
Agile delivery of ad-hoc support to a high standard against accelerated timelines.
Data driven approach to analyze operational business performance.
Demonstrate the consistent modeling of both brand stewardship and collaborative behaviors to deliver the above.
Team NPS Net Promoter Score which defines how engaged, motivated and happy the supply team is
Delivering on OKRs Objectives and Key Results as defined by the company
Qualifications / Skills Required
3+ years of experience in delivering on KPIs, managing / leading teams and working in a fast-paced growth-centric environment
Strong analytical and critical thinking skills
Self motivated and team player
Carries a problem-solving mindset