We are growing, and we’re looking for an amazing individual to join our Technical Support team! We’re seeking a real champion for this position : a well-rounded person to help customers with technical support and customer service.
This is a technical role so the previous technical experience is a must, you will be solving technical issues & troubleshooting with every single issue.
This role also requires constant stellar communication, proactively offering setup support and assistance to our customers from both a technical perspective and customer service.
Uscreen is an amazingly diverse, fast-developing video monetization platform, and the person joining us will play a pivotal role in our growth.
This is a fast-developing industry, and we’ll need our Technical Success champ to know every detail about our platform and how our customers can use it to maximize its value.
Besides just owning all that sweet knowledge, you’ll need to be able to communicate it and educate our customers with ease.
This is a technical role and requires a solid understanding of the Uscreen platform.
Our team is incredibly smart, passionate, supportive, skilled, open to learning and constantly developing. We’re looking for someone who can match that energy.
ABOUT THE ROLE :
This is a customer-facing role : you will be one of the key people that the customer will contact with technical support issues.
Issues with getting setup, all the way to finding bugs on the platform, reporting them to our development team, and also troubleshooting various complexities within the platform and the customers setup.
We are a high touch product, customers ask a lot of questions, being able to assist them in helping get setup, answering their technical support questions and helping them with setting up their apps is a key role of this job.
We are looking for someone reliable and eager to work with us long-term. This is a full-time remote position and is not suited for a digital nomad lifestyle.
We require a steady internet connection and a mandatory overlap of working hours with the rest of the team.
In this role, you will wear a few different hats, including :
We will offer you in-depth 1 on 1 training to learn all aspects of the platform)
IMPORTANT REQUIREMENTS :
Must have :