Level of Education Vocational education Areas of study Hospitality Professional experiences 3 to 5 years Languages essential Arabic (Fluent)
Essential and optional requirements
Fluent Arabic Language & English
Good interpersonal skills, guest oriented
Good listening skills and ability to anticipate
Good presentation and confident speaking skills
Overview of duties
Welcomes guests and takes care of them from their arrival through to departure
Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
Helps meet the department's quantitative targets through his / her sales efforts
Main responsibilities :
Helps encourage customer loyalty.
Ensures that administrative procedures never take priority over guest relations
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and / or remarks; provides a response as soon as possible
Conveys the brand and hotel image through his / her irreproachable attitude"
Carries out all operations concerning guest arrival and departure in compliance with internal procedures
Informs guests about the formalities, any special conditions relating to their stay and the services available
Handles phone calls
Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
Ensures that all guest documentation is available and up-to-date
Depending on the type of hotel, may handle reservations outside the opening hours of the reservations department"