Receptionist
AccorHotels SA
Novotel Bahrain Al Dana Resort, ES
منذ 41 يوم

Skills

Level of Education Vocational education Areas of study Hospitality Professional experiences 3 to 5 years Languages essential Arabic (Fluent)

English (Fluent)

Essential and optional requirements

  • Fluent Arabic Language & English
  • Good interpersonal skills, guest oriented
  • Team spirit
  • Good listening skills and ability to anticipate
  • Good presentation and confident speaking skills
  • Overview of duties

  • Welcomes guests and takes care of them from their arrival through to departure
  • Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
  • Helps meet the department's quantitative targets through his / her sales efforts
  • Main responsibilities :

  • Helps encourage customer loyalty.
  • Ensures that administrative procedures never take priority over guest relations
  • Anticipates guests' needs and takes them into consideration
  • Handles any guest complaints and / or remarks; provides a response as soon as possible
  • Conveys the brand and hotel image through his / her irreproachable attitude"
  • Carries out all operations concerning guest arrival and departure in compliance with internal procedures
  • Informs guests about the formalities, any special conditions relating to their stay and the services available
  • Handles phone calls
  • Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
  • Ensures that all guest documentation is available and up-to-date
  • Depending on the type of hotel, may handle reservations outside the opening hours of the reservations department"
  • قَدِّم
    قَدِّم
    بريدي الالكتروني
    بالنقر فوق "متابعة"، فإنك توافق على أن Neuvoo يجمع ويعالج بياناتك الشخصية، التي قدمتها في هذا النموذج، لإنشاء حساب neuvoo واشتراكك في تنبيهات البريد الإلكتروني لدينا، وفقًا لسياسة الخصوصية الخاصة بنا. يمكنك إلغاء اشتراكك أو سحب موافقتك في أي وقت ، باتباع هذه الخطوات .
    واصل
    استمارة الطلب