To fully read, understand and implement all thehotel policies and related procedures included in the employee handbook with no deviation.
To report for duty punctually wearingthe correct uniform and name tag ensuring a professional appearance& grooming standards with a respectable proper attitude.
Toprovide a courteous, professional, efficient and flexible serviceat all times, following Hotel Standards of Performance.
Toadhere to the hotel safety, security and emergency policies andprocedures.
To be fully conversant with all services andfacilities offered by the hotel and being aware of all activitiesand events taking place in the hotel.
To be aware of all VIPsvisiting or staying in the hotel.
Maintain the cleanness of thework place, front and back areas at all times.
Striving tomaintain and keep the hotel equipment and assets in an excellentcondition.
Handover shifts properly and to ensure that nopending correspondence / issues are to be left unattended withoutfollow up.
Records all guests’ requests and all pending mattersin the log and following it up to ensure they are handled andrelated action was taken properly.
Checking business mailregularly within the shift and respond accordingly.
Keepbusiness mail strictly for business purposes only and follow E-mailetiquette and standards when sending or receivingmails.