The Engineering Supervisor is responsible for the day-to-day operations of the Engineering Department. In the absence of the Director and / or Assistant, the Supervisor will assume the administrative, financial and operating aspects of the hotel for the Engineering department.
Education & Experience
High School diploma or equivalent and / or experience in a hotel or a related field required.
At least three years progressive experience in a hotel or related field preferred.
Trade school and / or College course work in related field preferred.
Previous supervisory skills required.
Flexible and long hours sometimes required.
Heavy work - Exerting in excess of 100 pounds of force occasionally, and / or in excess of 50 pounds of force frequently and / or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Assist in developing and implementing plans to maintain property, equipment, grounds and other assets, in a safe and acceptable state of repair.
Ensure that the hotel is in compliance with all local, state and federal laws.
Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per hotel standards or authority having jurisdiction.
Supervise the Engineers and ensure they are properly trained in the customer service program, standard operating procedures and loss prevention standards.
Actively participate in energy conservation programs per Wyndham’s standards.
Review all Guest and Meeting Planner comment cards to ensure that problems are identified and corrected in a timely manner.
Ensure compliance with the Americans with Disabilities Act (ADA).
Assist with the administration of all vendor contracts controlled by the Engineering Department hotel standards.
Assist in developing and controlling wage / salary, other expenses and energy budgets per Wyndham’s financial standards.
Assist in developing financial forecasts and actively participate in monthly profit / loss review meetings.
Assist as necessary with special projects and renovations.
Repair and program hotel electronic lock system.
Assist in scheduling preventive maintenance tasks.
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