Level of Education Vocational education Areas of study Hospitality Professional experiences 3 to 5 years Languages essential Arabic
Essential and optional requirements
Good interpersonal skills, guest oriented and service minded
Good listening skills and ability to anticipate
Good presentation and confident speaking skills
Required Reservation Agent "Arabic Speaker"
Overview of Duties / Main Responsibilities
Assist the Reservation Manager in all rooms enquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy are achieved.
Assist Reservations Manager in maximizing room revenue, average room rate and occupancy percentage.
Ensure all guest’s requests are answered i.e. brochure requests, confirmations etc.
Chase up on all unconfirmed individual and group bookings.
Chase tour operators for deposits, confirmation of numbers etc.
Constantly monitor availability and close out / open up to different rate codes.
Be familiar with all rates.
Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
Make and confirm reservations.
Make restaurant, transportation, or entertainment reservation, and arrange for tours.
Ensure the completion of all reservations.
Monitor websites for incoming reservations.
Monitor daily availability and keep front office informed of best rates to sell.
Operate wait list on busy days to ensure maximum occupancy
Record turnaways on busy dates.
Perform regular checks of future bookings.
Show prospective clients around the hotel.
Perform miscellaneous job-related duties as assigned.