Resource Planning & Data Analytics Officer Vacancy
Silah Gulf
Khalifa Avenue, Kingdom of Bahrain
منذ 5 يوم

JOB TYPE : Full Time

Industry : Operation (Telecommunication)

Job Requirements

  • 1 - 3 years of experience in reporting and workforce management.
  • BSc in Management Information Systems or Business Administration / Engineering / or any other related field.
  • Strong data analytics and creation of reports.
  • Experience in automating tasks / reports that are manual to reduce cycle time and defects.
  • Computer Literate and proficient user of MS Excel, and understanding call center statistics.
  • Knowledge in VBA, macros, linked data, pivot charts tools, design tools, BI tools.
  • Experience in developing dashboards, and understandable reports and useful visualization.
  • Telecom experience is preferable.
  • Job Description

  • Develop and distribute contact center reporting.
  • Modify, revise and update scorecards, dashboards, and other reports.
  • Responsible for data integrity, accuracy of all reporting requirements.
  • Analyze report information (Intraday, etc.) to measure effectiveness of workforce schedules and recommend adjustments Responsible for tracking, analyzing and reporting trends on AHT, call volume, training completions and all pre-planned shrinkage.
  • Analyze trends and provide recommendations that will impact schedule bids, forecasts, pre-planned shrinkage.
  • Analyzes data to ensure integrity and structures data to help support or provide business recommendations i.e. performance metrics.
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