Reports to the Asst. Front Office Manager
To ensure that all guests who stay at the hotel are completely satisfied and all interactions with them is handled in a very professional manner right up to the payment of the bill.
To carry out all the day-to-day Front Office operations associated with the guests.
To manage the hotel petty cash and the sale of rooms in he hotel.
To assist the Guest efficiently, courteously and professionally in all Front Office Duties, as per internal procedures.
Establish good working relationships with the guests and your colleagues.
Ensure that the guest service is excellent so that he / she will return to the hotel.
Update Guest history.
Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.
Know the pricing policy of the hotel.
Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible.
Follow up on the guest requests and ensure it is done or offer alternative solution.
Own the problem, solve it and follow up, involve your supervisor when it is necessary.
Ensure that the service offered and the provisions provided to the guests are up to company standard.
Ensure that the service provided to the guests will win their loyalty to return to the company.
Provide wake-up calls as requested by the guests.
Inform the guest of all the conditions related to their stay in the hotel.
Forward any messages received for the guest.
Forward all relevant information to the other departments in the hotel.
Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels.
Perform miscellaneous job-related duties as assigned.
ibis Styles and its people
Working procedures are simple and thorough.
The uniform is relaxed and comfortable.
Extended multi-skill training designed to create all-round.
Sociability and accessibility
Hotels on the human scale : every manager is accessible to staff and leads his or her team as a family.
The customers are accessible, the contacts are numerous and pleasant.
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