Receptionist
Accor Hotels
MANAMA, North Bahraïn, Bahraïn
منذ 10 ساعات

Key tasks

Reports to the Asst. Front Office Manager

  • To ensure that all guests who stay at the hotel are completely satisfied and all interactions with them is handled in a very professional manner right up to the payment of the bill.
  • To carry out all the day-to-day Front Office operations associated with the guests.
  • To manage the hotel petty cash and the sale of rooms in he hotel.
  • To assist the Guest efficiently, courteously and professionally in all Front Office Duties, as per internal procedures.
  • Establish good working relationships with the guests and your colleagues.
  • Ensure that the guest service is excellent so that he / she will return to the hotel.
  • Update Guest history.
  • Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.
  • Know the pricing policy of the hotel.
  • Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible.
  • Follow up on the guest requests and ensure it is done or offer alternative solution.
  • Own the problem, solve it and follow up, involve your supervisor when it is necessary.
  • Ensure that the service offered and the provisions provided to the guests are up to company standard.
  • Ensure that the service provided to the guests will win their loyalty to return to the company.
  • Provide wake-up calls as requested by the guests.
  • Inform the guest of all the conditions related to their stay in the hotel.
  • Forward any messages received for the guest.
  • Forward all relevant information to the other departments in the hotel.
  • Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels.
  • Perform miscellaneous job-related duties as assigned.
  • ibis Styles and its people

    Simplicity

    Working procedures are simple and thorough.

    The uniform is relaxed and comfortable.

    Quality

    Extended multi-skill training designed to create all-round.

    Sociability and accessibility

    Hotels on the human scale : every manager is accessible to staff and leads his or her team as a family.

    The customers are accessible, the contacts are numerous and pleasant.

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