Our Customer Support team is expanding!
We are looking for an amazing individual to join as our new Customer Success Champion and become a true advocate for our clients.
This is a client-facing position and even though it’s remote, will require video communication on a regular basis, so please keep this in mind when applying.
Our Customer Success champ will know every detail about our platform and how our customers can use it to maximize its value.
Besides just owning all that sweet knowledge, you’ll need to be able to communicate it, and educate our customers with ease.
This is a technical role that demands a wide range of soft-skills and constant stellar communication with our clients, as well as our team.
Uscreen is an amazingly diverse, fast developing video monetization platform, and the person joining us will play a pivotal role in our growth.
We are looking for someone who’s eager to learn, excited to grow with our company and is in it for the long run. Our team is incredibly smart, passionate, supportive, skilled, open to learning and constantly developing and we’re looking for someone who can match that energy.
About the role :
This is a customer facing role : you will be one of the first points of contact for our customers in order to help them set up their account.
From basic setup and video uploads, to answering a variety of questions generally asked when first signing up, it’ll be your responsibility to provide our customers with solid and accurate answers and guidelines.
Your main goal is to become the go-to person for all onboarding questions, making them feel they can reach out at any time.
You’ll also give them tips and industry best practices, to give them everything they need to succeed.
We are looking for someone reliable and eager to work with us long-term. This is a full-time remote position , and is not suited for a digital nomad lifestyle.
We require a steady internet connection and a mandatory overlap of working hours with the rest of the team.
In this role, you will wear a few different hats, including :
Requirements : Must have :
Must have :
Must be :
Our ideal candidate will also have :