JOB DESCRIPTION Position Title Waiter / waitress Department F&B Reporting to Restaurant Manager Summary :
Scope and General Purpose of Job :
Under the direction of Restaurant Manager / in-charge to assists and participates in the running of an efficient and profitable restaurant operation.
All work will be in line with the hotel’s business plan and in accordance with Wyndham corporate policies and procedures, as well as local requirements and regulations
The primary responsibilities of the role include :
Essential Job Functions :
Reports for duty by the scheduled time, clean and tidy and wearing the correct uniform.
Greets and seats guests, and ensures that they receive prompt, courteous and efficient service.
Attends the F&B daily briefing session
Gathers reservations and allocates tables making sure of proper distribution and scheduling of guests arrival.
Ensures that the reservation booked is properly kept.
Responsible for cashiering for the restaurant; opening and closing of the cashiering shift; and maintains bills in order.
Demonstrates pride in work place and a high level of commitment.
Anticipates guests’ needs whenever possible and react to these to enhance guests’ satisfaction.
To minimize operating costs by using all equipment and products in accordance with company or manufacture Guidelines.
Assists in managing all activities of the restaurant.
Reports all maintenance requirements and hazards in the work place.
Ensures that restaurant premises, FF&E, silver, glass, porcelain etc are clean and in good working order.
Checks regularly to ensure guests receive efficient, knowledgeable and courteous service, and high quality Products.
Maximizes guest satisfaction by communicating guest specifications to kitchen.
Prepares daily / weekly requisitions forms for general store as well as food and beverage supplies.
To fill in breakage report for utensils and crockery for chief stewards record.
Adhering to work in other restaurants / bar whenever required.
To organize and checks that service side stations are fully stocked at the commencement of service; and replenishes, maintains it clean, tidy & orderly throughout service
Works pro-actively to minimize guest complaints
Informs guests and staff of applicable hotel rules and limitations within policies and guidelines.
Follows-up with guests to determine satisfaction, measures the results and establishes strategies to improve the
Quality of the guests’ experience.
Checks the restaurant reservations, hotel arrival lists, and VIP list and is aware of VIP guests,and use name when appropriate.
Performs all daily tasks to a consistent high standard in line with both departmental standards and outlet’s SOP.
SKILLS & COMPETENCIES
Food handling certificate.
Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
Ability to provide legible communication.
Ability to compute basic mathematical calculations.
Certification of previous training in food service.
Ability to communicate in a second language preferably Arabic
Ability to understand guests' service needs.
Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time.
Ability to focus attention on details.
Ability to access and input information into Micros system.
Ability to maintain good coordination and timing while doing tasks quickly.
Ability to exert physical effort in transporting food and beverage guests.
Ability to endure abundant physical movements throughout the work areas.
Ability to perform job functions with minimal supervision.
Ability to work cohesively with co-workers as part of a team.
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.
Any other reasonable duties as directed by the MANAGER TITLE / DOTTED LINE TITLE
In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on behalf of the owner.
I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving only as the recruiter and will not be my actual employer.
Minimum 1 year experience in a restaurant service, preferably in a hotel environment