Job Family : Sales
Sabre Corporation is a leading technology provider to the global travel and tourism industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management.
Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. Sabre posted $3.
2 billion in revenue in 2014 and employs approximately 10,000 people globally through its three business units Sabre Travel Network, Sabre Airline Solutions and Sabre Hospitality Solutions.
The (CSP) role is within Sabre Airline Solutions organization and is responsible for the on-going support aspects to one of our largest airline
CSP is the advocate of the Customer within the organization and will work closely with the Account Director as part of the overall Account Team, and specifically focus on solution adoption, understanding the Customer landscape, key Customer performance indicators and trends.
The CSP will have a broad base understanding of the Customer environment specifically around assets procured from Sabre, Competitor products and or solutions created by the Customer themselves.
The CSP will also navigate across the Sabre Organizations and Customer Organization in order to facilitate faster resolution time to issues.
1) Build and Grow Client Relationships
Partner with client to ensure they are receiving business value for their solutions procured from Sabre (e.g. revenue realization, data integrity, etc.)
Conduct regular operational and business review meetings
Understand the clients' system landscape and assist in solution reviews
Understanding of interdependencies between client solutions including competitor and home-grown solutions developed by the client themselves
2) Communicate internally within Sabre
Communicates the client's goals within Sabre and represent the client's interests to internal teams
Continuously gather knowledge of competitors and reflect this within the Client Process Flow
Navigate across Sabre product owners to facilitate, construct or design potential new processes
Be the clients advocate within Sabre and conduct or facilitate meetings within Sabre to better describe, explain client expectations or needs.
Work closely with Delivery / Customer Care to identify and resolve chronic trends or issues associated to the client's environment
Provide coordination assistance during high severity service incidents.
Maintain knowledge of delivery activities and assist with the coordination between Sabre and the client as needed. Work with Account Director to address and manage conflict resolution between Sabre and Customer and to reconcile customer expectations with the contracted solution to be delivered
3) Ensure Customer Satisfaction
Ensures that client issues are dealt with in an efficient manner, informing the Account Director or General Manager of any problems that may arise, that could result in escalations to senior Sabre executives
Periodically solicit client feedback to assess client satisfaction around areas of engagement, projects management and or Client Support
Construct an action plan to address concerns raised by client and discuss progress and actions during operational review sessions
Perform quarterly or bi-annually business review sessions with key client stakeholders and Sabre Account Director to discuss progress, trends, business value and pending issues
Minimum 5 Years of Airlines Experience and fluency in English language
Familiar with usage of Dashboards, Process Flows, Surveys and Scorecards
Strong analytical skills and problem-solving ability (able to demonstrate that in creation of Excel tables and charts, and Power Point decks)
High level of initiative and work well in a team environment
Demonstrate intellectual curiosity - expand knowledge base
Plans and carries out responsibilities with minimal direction
Motivated and goal oriented
Comfortable in engaging on Manager / Director / Executive Level with Customer
Familiar with Project Management Principles
Provide Leadership and drive consistency in Sabre's Delivery Methodology
Establish effective communication channels between Sabre and Customer as well as peers
Chair regular Customer Business review meetings and or operational review meetings, internal and external to Sabre
Demonstrate an effective working relationship with the Account Director
Drive work-shops and discussion topics with peers
Drive knowledge sharing work-shops
Be able to handle multiple Customers
Demonstrate capability to "Stand-In" for Account Director in his / her absence
Demonstrate capability to contribute towards new opportunities (RFP's RFI's etc)
Relationship Management (ability to manage and coordinate communication between the client and Sabre)
Job Location : Addis Ababa, Ethiopia
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.