Customer Service/Administrative Support
Armed Forces Services Corporation
منذ 30 يوم

Description The Customer Service / Administrative Support receives, screens, and directs callers and walk-in customers to the appropriate Fleet and Family Support Programs (FFSP) staff.

Provides customers general, basic information, and referral to military and community resources, utilizing other FFSP staff for more in-

depth, complicated requests for information. Customer Service / Administrative Support services support FFSPs, which are designed to facilitate personal and family readiness and adaptation to life in the military and to keep individuals and families resilient and strong, preventing individual and family dysfunction, facilitating personal and family self-

sufficiency, and creating overall command and community well-being. Requirements Job Duties :

  • Enroll and schedule customers in briefs, workshops and classes and individual appointments not provided through centralized scheduling.
  • Provide administrative and clerical services.
  • Provide a variety of administrative support functions (e.g., finalizing official correspondence, data entry, preparing military messages, making travel arrangements, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught and / or difficult callers or walk-
  • in clients, distributing mass mailings, managing files, taking messages for staff, and maintaining referral and community resource directories).

  • Ensure that information and referral services provided are entered and counted in Fleet and Family Support Management Information System (FFSMIS).
  • Provide emergency preparedness and response carried out by the region, installation or FFSP.
  • Facilitate FFSP participation and activities in support of public awareness campaigns such as Ready Navy.
  • Prepare and conduct management briefings to communicate recommendations on training and exercises.
  • High school diploma OR GED.
  • Must have customer service experience and sound working knowledge of computers and office automation software.
  • In OCONUS locations, strong preference is given to hiring on-site spouses / family members to minimize relocation requirements.
  • Physical Requirements :

    The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    General Office Demands :

    Must be able to operate general office equipment including but not limited to : computer, phones and related media and information devices on most or all workdays

    Ability to communicate and interact with others, both in person and / or by telephone to conduct business

    Working under time pressure

    Working rapidly for long periods to meet deadlines

    Must be able to travel as needed and adhere to AFSC travel policies and procedures.

    Physical requirements can typically be characterized as sedentary : work involves exerting up to 10 lbs. of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

    Major Job activities and mental requirements :

    Multiple concurrent tasks

    Ability to perform under stress

    Customer contact

    Our Equal Employment Opportunity Policy :

    Armed Forces Services Corporation (AFSC) is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

  • Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.
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