Description The Customer Service / Administrative Support receives, screens, and directs callers and walk-in customers to the appropriate Fleet and Family Support Programs (FFSP) staff.
Provides customers general, basic information, and referral to military and community resources, utilizing other FFSP staff for more in-
depth, complicated requests for information. Customer Service / Administrative Support services support FFSPs, which are designed to facilitate personal and family readiness and adaptation to life in the military and to keep individuals and families resilient and strong, preventing individual and family dysfunction, facilitating personal and family self-
sufficiency, and creating overall command and community well-being. Requirements Job Duties :
in clients, distributing mass mailings, managing files, taking messages for staff, and maintaining referral and community resource directories).
Physical Requirements :
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General Office Demands :
Must be able to operate general office equipment including but not limited to : computer, phones and related media and information devices on most or all workdays
Ability to communicate and interact with others, both in person and / or by telephone to conduct business
Working under time pressure
Working rapidly for long periods to meet deadlines
Must be able to travel as needed and adhere to AFSC travel policies and procedures.
Physical requirements can typically be characterized as sedentary : work involves exerting up to 10 lbs. of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Major Job activities and mental requirements :
Multiple concurrent tasks
Ability to perform under stress
Our Equal Employment Opportunity Policy :
Armed Forces Services Corporation (AFSC) is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.