We are seeking for a reliable Customer Experience Officer to assist the Customer Experience Manager in developing and maintaining an end-
to-end customer journey maps that will provide the business with insight to the customer experience across our various distribution and servicing channels.
BSc. or Master Degree in business administration, management studies, or in a related discipline degree or equivalent.
3 to 5 years of experience in customer experience, service quality, process re-engineering, customer engagement or related function
Highly analytical, creative and organized
Strong project management skills; able to deliver multiple requirements on time
Demonstrated leadership potential; able to influence others despite the absence of reporting relationships
Flexible, results oriented and able to work in a fast-paced environment
Very good oral, written communication and interpersonal skills
Ability to interact with and influence people at all levels of the organization
Computer Literacy (excellent knowledge of MS Office, Visio and office management software)
Passion for Excellence
Excellent command of spoken and written Arabic & English.