As a part of the leadership team, this individual is responsible for managing the Treaty Claims Team, merging technical processes with strategic planning and ensuring that appropriate procedures, processes and tools are embedded and executed.
The position has responsibility for the technical and personnel leadership of staff within the claims unit.
To lead, manage and develop the Claims Team to ensure consistent delivery of services that meets or exceeds customer expectations and complies with regulatory and company standards.
Maintain effective communication with Clients and Service Providers that upholds and enhances the image of the Company and its values.
Good understanding of regulatory requirements and trends (market and LOB) and the impact these have on the business / customers.
To actively revise and edit reports to create focused, concise documents.
To utilise financial reporting information and insurance performance measures in the management of risk and analyse the impact on overall business results.
Apply organisation values and philosophy and manages others in accordance with strategy.
To negotiate effectively with all parties to the claims process.
To analyse data and reach conclusions and to review team members analysis and make recommendations as appropriate.
To make effective decisions when dealing with complex technical scenarios and to provide recommendations for underwriting decisions and team members.
Resolve claims on the merits and in reasonable timeframes having regard to the circumstances.
Demonstrate confidence and professionalism in management of team members whilst creating a positive working culture.
Formulate strategies and policies to ensure best practice across the department.
Monitor and supervise correct application of Company procedures, principles and DAL by team members.
Overseeing production and performance management of the team, taking action when found necessary.
A qualification being minimum of Diploma in CII and / or a Degree in related discipline.
8 years within the insurance / reinsurance industry of which at least 2 years in a Manager (or equivalent) role.
Proven Leadership skills - Previous insurance / reinsurance related management experience an advantage.
Excellent interpersonal skills.
Superior problem solving and analytical skills, balanced with strong decision making abilities (experience with data analysis an asset).
Exceptional influencing skills.
Excellent communication skills.
Accurate and able to demonstrate a high level of attention to detail.
Disciplined and logical in approach to prioritisation of tasks.
Able to recognise appropriate resources for results achievement and to delegate duties in line with Company procedures.
Ability to monitor the performance of the team and resolve internal and external service and performance issues.