Advanced customer services - AppsDBA - Primavera
منذ 21 يوم

Preferred Qualifications

An experienced technical professional who has anunderstanding of solutions, industry best practices, multiple businessprocesses or technology designs within a product / technology family.

Operatesindependently to provide quality work products to an engagement. Performsvaried and complex duties and tasks that need independent judgment, in order tosetup, configure, operate, and integrate Oracle products and technology to meetcustomer needs.

Demonstrates expertise to deliver technical solutionson moderately complex customer engagements. May act as the team lead onprojects.

Detailed Description

The Principal Apps DBA delivery engineer isresponsible for administering the Primavera platform for the enterprise, Oracledatabase administration, management of technology stack components based onOracle Fusion middleware and Oracle networking infrastructures.

Essential functions include, but are not limited to :

  • Solution Design, Support, and Administration of Oracle databases, Primavera, BI Data Warehouse, Oracle Applications web & application servers, Oracle Enterprise Manager, and Oracle networking infrastructures on a 7x24 basis.
  • Participate in an on-call rotation.
  • Designs and develops logical and physical table technical designs and conducts SQL engineering through design and code reviews.
  • Provides coaching and training to development staff in SQL, DDL, and other database related issues.
  • Leads with data operations, monitoring, backup, recovery, cloning and security.
  • Designs technical deliverable and develops, maintains and adheres to database and application administration processes and documentation.
  • Support Oracle Applications development using, but not limited to, PL / SQL, SQL*Plus, Forms, Reports, Workflow, Discoverer, Java, JSP, Web Services, XML and the OA Framework.
  • Initiates and drives continuous improvement efforts within the organization.
  • Maintains the integrity of the database and application environments and leads future state
  • Performs promotion and migration activities of software and components through the pre-production to production instances;
  • and operational activities related to the configuration management, backup, monitoring, upgrade, patching, tuning of the Oracle technology stack.

  • Serve as a technical expert on Oracle crucial to the success of the Corporation, Counseling, consulting, mentoring, making recommendations and transferring knowledge.
  • Lead assigned projects.

  • Perform problem resolution using various techniques like 8D, root cause analysis etc
  • Expert level experience in following areas :
  • Primavera Installation, Patching, Administration, Tuning, Cloning, Monitoring, Sizing
  • Oracle Database (10g, 11g, 12c) Installation, Patching, Administration, Tuning, Monitoring, Cloning, Monitoring
  • Ability to read and modify PL / SQL, SQL, database triggers, stored procedures, UNIX and Linux shell scripting
  • Oracle RAC, RMAN, OEM, ASM, Exadata, Data Guard, Goldengate,
  • UNIX, LINUX, Windows
  • Oracle Database Installation, Patching, Administration, Tuning, Cloning, Monitoring
  • Apache / Tomcat / Weblogic Installation, Patching, Administration, Tuning, Cloning, Monitoring
  • Desired Profile :

  • StrongEnglish written / verbal communications
  • Advancedlevel of expertise in Oracle FMW and DB Administration.
  • ExcellentTechnical Troubleshooting experience
  • Familiaritywith Virtualization, especially Oracle VM.
  • Interpersonal skills.
  • Self-motivatedindividual who works well in a team environment and mentor the team.
  • Willingto travel to customer sites across globe on a regular basis.
  • Experiencein working as part of Global / Matrixed / Virtual teams. Strong interpersonalskills.
  • Self-driven.Ability to work under minimal supervision.
  • ExcellentAnalytical skills.
  • OCP isa must, any additional Oracle certifications are advantages but not mandatory.
  • TOGAFand ITIL certifications would be preferable.
  • Experience Desired : 6 to12 years

    6-12 years of overall experience in relevant technicalroles. Undergraduate degree or equivalent experience. Product or technicalexpertise relevant to practice focus.

    Ability to communicate effectively andbuild rapport with team members and clients. Ability to travel as needed.

    Educational Qualifications : B.Tech / B.E. / BCA / Diploma in Computers, Information Technology or equivalent

    Detailed Description and Job Requirements

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

    This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

    A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

    As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving / avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues.

    Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.

    Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

    Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical / business skills in area of specialization.

    Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction.

    Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position.

    In addition, experience with Oracle*s core products, applications, and tools.

    As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.

    This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).


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